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FAQ

Most frequent questions and answers

Ecossentials is a Plastic Free online store, where you can find all the products you need to kickstart a sustainable lifestyle. It’s our mission to make a sustainable lifestyle accessible by offering products that help you reduce waste on a daily basis.

You have a lot of different options for your payment :

  • Bancontact/Mistercash/Maestro
  • Visa/Mastercard
  • Bank Transfer
  • Paypal

Orders (DPD/CargoVelo) will arrive in 2-3 business days once processed. You should receive an email order notification with a tracking number to track your shipment. Orders with Hytchers will arrive in 5-7 business days once processed.

 

At Ecossentials, we have a strict plastic free shipping policy. We ship everything 100% plastic free in an recycled or 100% post-consumer box with paper wrapping or used newspaper and paper tape. All of our shipping materials are 100% recyclable and compostable.​

We hope you can find other uses for our packaging before sending it to be recycled.

At this moment we do offer shipping outside Belgium to the following countries:

  • The Netherlands
  • Denmark 
  • France
  • Germany
  • Ireland
  • Italy 
  • Luxembourg
  • Monaco
  • Poland 
  • Portugal
  • Spain
  • Sweden 
  • United Kingdom

The way of getting hold of us is via the contact form on our contact page. Of course you can still contact us through Facebook or Instagram, but please keep in mind that email will be the easiest for us to search through and filter in.

All orders that are over €75 and are being shipped to an address within the Belgium will qualify for free shipping.